Yard glass postage will be $17 for each yard glass ordered

All other items will be a flat rate of $12 or $17 Express Post

Products on our website are engraved by us, nothing is outsourced

We currently do not offer engraving on personal items, only items on our website

AC Engraving and Gifts is passionate about supporting Australian businesses and Australian jobs

All of our name badge components are made in Australia apart from the magnets and the acrylic which are made in the USA

All of the products we sell are sourced directly from Australian suppliers and where possible we source products that are made in Australia

All of our packaging is either made in Australia and/ or sourced from Australian suppliers

We are a small family Australian Business, 100% Australian owned and operated

All refund rights under both State and Commonwealth law apply

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure

If the failure is minor, we reserve our right to offer to repair only

We reserve the right to not offer a refund or an exchange coupon

Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you

When you change your mind at AC Engraving and Gifts you have 28 days to return your items (some exclusion apply) for a full refund or exchange as long as it is returned in a saleable condition, unengraved, with original proof of purchase

The refund will be provided using your original payment method

By saleable condition we mean that the item hasn’t been opened, used or engraved, is still in its original undamaged packaging and all packaging and accessories are included

If you can’t provide proof of purchase, you will be asked to provide identification containing your full name

We will record your name and form of identification provided, and we’ll offer you an exchange coupon to the value of the current price of that product

Excluded change of mind items

The following items can’t be returned if you change your mind: items that have been engraved at your request

Other products AC Engraving and Gifts will accept returns and provide you with an exchange voucher, refund (refund will be provided using original payment method) or repair where: the item is faulty or is not of acceptable quality, or the item is not fit for its intended purpose, or the product does not match the sample or our description; and you can present a receipt or other adequate proof of purchase

AC Engraving and Gifts may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem

We reserve the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired

Refurbished parts may be used to repair goods

Proof of Purchase Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:Original receipt (no photocopies accepted) Online Tax Invoice (order confirmations will not be accepted)Financial Statement (i.e bank statement, credit card statement) Proof of purchase is the original receipt, bank statement

Privacy: You will be asked for information that is relevant to your return or to satisfy legislative requirement. If you do not provide this information, then we may be unable to process your return

When returning merchandise with proof of purchase, you will be asked for your signature as authorisation of the return transaction

If AC Engraving and Gifts agrees to a return without adequate proof of purchase, you will be asked to provide identification containing your full name. AC Engraving and Gifts will record your name and form of identification provided, which may be accessed by authorised AC Engraving and Gifts team members for fraud protection activities. Information collected will be securely stored in accordance with AC Engraving and Gifts Privacy policy

PRIVACY STATEMENT

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do we get your consent?When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at:

engraving@www.acengravingandgifts.com.au or mailing us at:

AC Engraving & Gifts

PO Box 56 Sylvania NSW 2224

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – Shopify

Our store is built on Shopify and hosted by Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is secure by the installation of our SSL Certificate, (secure socket license) and encrypted for your security from intrusions. We use paypal as our checkout platform for your security.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Australia and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.LinksWhen you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES

When you interact with us on the internet, our system automatically sends you a ‘cookie’. A cookie is a small amount of information sent from a web server to your computer, electronic tablet or smartphone that enables your device to be recognised. It is used to handle your internet sessions on that device and contains a unique identifier.

Other information stored by the cookie includes website traffic data. This data is not used to identify individual details. We only collate the data into anonymous results in order to evaluate and improve our internet and shopping service for our customers.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at engraving@www.acengravingandgifts.com.au or by mail at:

AC Engraving & Gifts

[Re: Privacy Compliance Officer]PO Box 56 Sylvania NSW 2224